ROBOTIC PROCESS AUTOMATION – A BUSINESS TRANSFORMATION TECHNOLOGY

RPA is acronym for Robotic Process Automation and this term can be a little slippery. The word “robotic” does not refer to a physical robot. It is a software-based robot or commonly called Bot. The main goal of this kind a robot is to automate human actions at the company, imitating the actions performed by them and using exactly the same systems and user interfaces that already exist.

In the workplace it has the ability to extract content from a PDF document and input it into an ERP system, read and write of a database, open a website and collect data to use in a calculation, etc. The focus of RPA is to automate tasks that waste of time and efforts of workers.

Looking at RPA considering only the financial impact can be wrong. This technology really can transform your company. It can automate the current operating environment and reduce human intervention in repetitive tasks.  Basically, it is software that operates as a virtual workforce and reduces or replaces human intervention in repetitive and recurring tasks. Is a configurable software tool that uses business rules and sequences of actions to automate complete processes using several different applications in the same way that a human would.

RPA aims to reduce costs, handle a greater volume of tasks more quickly, operate 24/7, intervene as little as possible in IT legacies, meet compliance requirements and be implemented in several different types of applications integrating repetitive tasks.

The areas with potential to utilize RPA are:

• Backoffice of organizations.
• Human resource processes such as hiring and management of applicants.
• Financial processes such as credit card activation, fraud identification, complaints handling, credit application processing, insurance purchase, claims management.
• Healthcare processes such as account reconciliation, report automation.
• Manufacturing processes such as material requisitions.
• Telecom service processes such as service order management, customer service.
• Energy distribution processes such as validation of meter readings.

RPA is an important component when we are talking about business transformation through digital technologies.

It allows the business to achieve a major improvements in:

• Operational efficiency
• Significant cost savings
• Reduction of time cycles in high volume and repetitive tasks.